Wisconsin Kenworth recently celebrated the grand opening of its new dealership near Madison. The celebration — held at the new 75,000-square-foot dealership — drew nearly 500 customers and guests, including Lt. Gov. Rebecca Kleefisch; Mike Dozier, Kenworth general manager and Paccar vice president; and Kevin Baney, Kenworth chief engineer.
The event featured tours to showcase the leading-edge building design and pioneering approach to customer service. As part of the celebration, Wisconsin Kenworth partnered with Second Harvest Foodbank of Southern Wisconsin to gather contributions that will provide more than 9,500 meals to area families.
“Our new Windsor location more than doubles our capacity to service our customers in this market,” said Mike Clark, CSM Companies president. “This outstanding working environment enables our employees to deliver exceptional customer service.
“The advanced technologies we’ve incorporated — which include energy-efficient lighting, geothermal heating, Kenworth PremierCare ExpressLane service bays and advanced diagnostics — make this one of the nation’s most advanced commercial vehicle dealerships. Our new facility is a great way for us to acknowledge the importance of the Windsor community where we first opened our doors in 1978.”
The new dealership is among Wisconsin’s largest commercial truck facilities. It features a 36-bay service shop and a 23,000 square-foot parts department. “Our new Windsor facility’s parts department features an industry first – a drive-through parts pick-up area that’s covered and heated, offering our customers a fast, comfortable and convenient way to pick up parts,” Clark said. “New high-density pallet racking and storage systems have enabled us to triple the size of our parts inventory. This will result in faster turnaround on equipment repairs and more uptime for customers.
To help drivers stay productive while their truck is in the shop, the new facility’s driver’s lounge offers ultimate comfort featuring stadium recliner seating, work areas with high-speed recharge stations, and free WiFi to help drivers get caught up on paperwork or stay in touch with their families.
Other notable features incorporated into the design of the facility include:
- Fourteen 300-foot deep wells, which provide geothermal heating and cooling to the showroom and offices
- A state-of-the-art chassis dynamometer with a water recirculation cooling tower to reduce water waste
- Specially-equipped bays certified to service natural gas-powered heavy duty trucks
- High-speed recharge stations for diagnostic computers throughout the shop.
The new Windsor dealership is at 4539 Kenworth Drive on a 21-acre site near U.S. Interstates 39, 90 and 94. The large site provides drivers plenty of room to maneuver and park their trucks and trailers.