Remote Diagnostics, Volvo Trucks’ proactive diagnostic and repair planning service, was named Best Telematics Service or Solution for Commercial Vehicles by a panel of industry judges at the 10th annual Telematics Update Awards in Detroit.
Volvo, the only heavy-duty truck manufacturer nominated for the prestigious award, offers remote diagnostics as a standard feature on all Volvo-powered Volvo trucks in North America. Volvo edged out seven leading technology companies to win the award, presented during the Telematics Update annual conference and exhibition in Detroit.
Volvo has delivered more than 12,000 trucks equipped with remote diagnostics, which monitors a set of critical fault codes and delivers detailed information about the severity of the issue in real-time to the customer. This information helps customers make more informed decisions based on the urgency of a service issue.
Remote diagnostics is proven to enhance repair accuracy and efficiency, reducing the average diagnostic time at a service location by 71 percent and lowering the average time of repair by 25 percent. The service helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service.
Volvo Trucks was previously recognized by Frost & Sullivan, who presented its remote diagnostics system with the 2012 North American Customer Value Enhancement Award in Commercial Vehicle Repair and Maintenance. Remote diagnostics also received the 2012 Volvo Group Internal Quality Award for improving the quality of vehicle ownership through active use of connected vehicle data. The annual award spotlights Volvo Group’s focus on quality as a core value.