Four Volvo Trucks service technicians from a Canadian truck dealership have earned top honors at this year’s Volvo Trucks North America VISTA world championship semifinals, placing them among the 32 best teams in the world for the upcoming world finals in Sweden. Members of the winning team bested 208 other teams from Volvo dealerships across North America, making them eligible for the VISTA World Finals in June.
VISTA — an acronym for Volvo International Service Training Award — is a biennial competition open to all aftermarket employees in the Volvo service network. This year, 4,391 teams from 93 countries participated.
Winners from Babine Truck & Equipment of Prince George, Canada include Volvo master technicians Tyler Kronebusch, Dan Orser, Matthew Giesbrecht and Clarence Oosterhoff. The title master technician is the highest level of certification for service techs, requiring more than two years of work experience, along with more than 115 hours of training and completion of a series of tests to maintain that status.
The field of North American finalists was narrowed down to five teams that traveled to Volvo Trucks’ North American headquarters in Greensboro, N.C., for the final round. The other finalists represented M & K Quality Truck Sales from Byron Center, Mich.; Burr Truck & Trailer Sales of Vestal, N.Y.; Truck Enterprises Inc. from Harrisonburg, Va.; and Mobile Fleet Service of Yakima, Wash.
While at the Volvo plant in Greensboro, the finalists were tested on their knowledge of service and parts literature and ability to look up parts and service information within the Volvo system. Contestants also had to troubleshoot pre-determined faults placed on two Volvo trucks and a Volvo D13 engine.
Göran Nyberg, president of Volvo Trucks North American Sales & Marketing, said the VISTA competition boosts training, builds knowledge and strengthens teams.