This most recent summer was a hot one for the Goodyear-Fleet HQ 24/7 Emergency Roadside Service program, which helped 15,375 trucks return to service — a record for the program.
That number eclipsed the program’s most recent monthly high of 15,026 completed service calls, achieved the month before.
“June through August, our industry-leading Goodyear-Fleet HQ 24/7 Emergency Roadside Service program helped put more than 44,900 trucks back on the road,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.
Year-to-date, Goodyear-Fleet HQ 24/7 Emergency Roadside Service has helped more than 91,300 trucks return to service, with an average roll-time of two hours and 11 minutes, said Martinez. (Since its creation in late-2007, the Goodyear-Fleet HQ 24/7 Emergency Roadside Service program has helped put more than 1.1 million trucks back on the road.)
“We’re working very hard to reduce our average roll-time to less than two hours,” said Martinez, “and we are leveraging mobile phone technology to do it.”
This technology includes the Goodyear Smart Tech App, which is available for both iPhones and Androids. Introduced earlier this year, the Goodyear Smart Tech App simplifies the roadside service call process for Goodyear Commercial Tire & Service Network technicians by streamlining and eliminating time-consuming steps.
“Prior to the introduction of the Goodyear Smart Tech App, tire technicians had to jot down details such as truck location, services needed, wheel position and tire size, driver information and more,” said Martinez.
“Now, technicians communicate all of this information electronically and can keep all parties informed of their location, activities and progress – from the moment a service call request is accepted to the moment the technician returns home, after having completed a service call.”
Technicians relay key information, including roll-time, with the push of a button.
“All necessary information is automatically sent,” said Martinez. “This eliminates the need for writing, calling or working from memory, which saves time and cuts down on errors.”
The Goodyear Smart Tech App also lets technicians take photos of the tires they replaced, plus unit numbers and truck license plates. Images are uploaded to a secure portal, where customers can view them.
“At any time during the process, the fleet and servicing dealer can check the status of the service call,” said Martinez. “This gives both parties full transparency.”
For truck drivers, Goodyear also offers its Goodyear Roadside Service App, which connects directly with the 24/7 Goodyear-Fleet HQ Solution Center.
After contact has been made, trained tire professionals at the 24/7 Goodyear-Fleet HQ Solution Center will locate the nearest Goodyear Commercial Tire & Service Network technician and dispatch him or her to the downed truck’s location.
“The Goodyear-Fleet HQ Roadside Service App focuses exclusively on connecting truck drivers with the help they need to get back on the road quickly,” said Martinez. “The Goodyear Commercial Tire & Service Network offers more than 2,200 points of service from coast to coast, so a technician is never too far away.”